She brought an eight-pack of the KitKat and found out Wafer was not present in any of them. Kitkat is known for the wafer coated with chocolate and if any of the element was missing it is just disappointment. Such was her disappointment that she wrote a legal letter to Nestle, demanding lifetime supply of KitKat.
This not a Willy Wonka fantasy but something that actually happened. Saima Ahmad, a 20-year-old law student from Enfield, London, wrote a letter to manufacturer Nestlé after consuming eight Kit Kat bars that did not have the traditional wafer layers. She now demands a lifetime supply of KitKat as she suffered monetary and emotional loss.
Ahmad’s demand letter to Nestle reads in part:
The truth of the matter is; manufacturers owe a duty of care to consumers. The specific duty you owe is consistency in your manufacturing process. The failure to take due care in the manufacturing process resulted in a product being defective. As a result I feel as though I have been misled to part with my money and purchase a product that is clearly different from what has been marketed by Nestle.
The loss I have suffered is of monetary and emotional significance. I would like a full refund of the defective pack of KitKat I purchased. I have also lost my faith in Nestle.
Clearly, if I wanted to purchase a confectionary item that is purely chocolate, I would have purchased a bar of Galaxy. I would therefore like to request a life-long supply of KitKat so that I can act as a means of quality control — it appears you need me more than I need you.
H/T: Eater